Session time limits
Each plan caps how long a single session can run. When the cap is reached (or credits reach 0), the session ends and the visitor can start a new session.
Per-session caps
- Free — 5 minutes per session.
- Plus — 45 minutes per session.
- Pro — Unlimited session time.
What happens at the limit
The session ends and credits stop being charged. Visitors see a "session ended" screen and can start a fresh session.
Free daily chat limit
The Free plan also includes a 15 min/day free chat limit. Monthly plan credits from paid subscriptions and add-on credit pack credits are not constrained by that free daily chat limit.
Need longer sessions
Upgrade to Pro for unlimited session time. For enterprise needs, contact support.