Credits not showing correctly

1. Refresh

Balance updates can lag by a few minutes after a session ends or an add-on credit purchase completes. Refresh the page and check again.

Add-on credits did not appear

• Check your email for a payment receipt. If you got one, the purchase went through and credits will land within a few minutes.
• If there's no receipt, the payment didn't complete — try again.
• Still missing after 30 minutes? Contact support with your account email and issue description.

Session charged more than expected

Sessions bill in real time at the rates on the How credits work page.

Monthly plan credits disappeared

Monthly plan credits reset on your renewal date and don't roll over. Add-on credit pack credits never expire and remain in your account.