Troubleshooting
Select the symptom that matches your issue. Each page walks through the most common fixes.
Microphone not working
Avatar can't hear you or mic is off.
No audio during a call
You can't hear the avatar speak.
Session failed / avatar error
Connection drops or never starts.
Credits not showing correctly
Balance looks wrong or didn't update.
Loading issues / slow connection
Pages slow to load or video stutters.